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Squid AI | Careers

Careers

We are looking for an Enterprise Account Executive for TicketMind to lead our go-to-market efforts for this product.
 
This is a player-coach role. You will be responsible for closing deals yourself while helping define the sales motion that will scale the business. You’ll work closely with marketing, product, and strategic partners to refine our positioning, messaging, and ideal customer profile.
 
Your primary buyers will be VPs of Support, Support Operations leaders, and technical support teams at mid-market and enterprise companies.
 
Success in this role means not only closing deals, but helping establish a repeatable process for selling TicketMind and shaping how the product evolves based on real customer needs.
 

WHAT YOU'LL OWN
 
Revenue & Deal Execution
 
- Own the full sales cycle from initial conversation through close
- Sell TicketMind to mid-market and enterprise organizations across North America
- Navigate multi-stakeholder environments including support leadership, operations teams, and technical stakeholders
- Work with technology and integration partners when appropriate to support deal development and customer deployments
 

Pipeline Development
 
- Build and manage your own pipeline alongside marketing-driven demand generation and partner-sourced opportunities.
- Develop outbound strategies to engage support leaders and support operations teams
- Identify opportunities where TicketMind can significantly improve ticket diagnosis, resolution time, and support efficiency
 

Sales Motion Development
 
- Help define a repeatable sales process for TicketMind, including how we work with partners across the sales cycle.
- Work closely with product and marketing to refine messaging, positioning, and ICP
- Translate early customer conversations into insights that shape the product and go-to-market strategy
 

Customer Understanding
 
- Develop a deep understanding of how technical support teams diagnose and resolve issues
Work with customers to understand their support workflows, tools, and operational pain points
- Guide prospects through how TicketMind integrates into their existing systems and processes
 

Player-Coach Leadership
 
- Help build the foundation for the TicketMind sales team
- Document what works and what doesn’t in early deals
- Participate in hiring and mentoring future sales team members as the business scales

Enterprise Account Executive – TicketMind

You will own the end-to-end delivery of Squid AI’s platform and AI agents into enterprise customer environments. This means you own the program: deployment milestones, solution quality, customer coordination, and post-launch success. You are the bridge between what our engineering team builds and the value our customers experience in production.
 
This is not a support role. You are the delivery leader, accountable for making sure every deployment works, every customer is confident, and every engagement creates a reference. You’ll need deep fluency in AI systems, sharp communication skills, and the creativity to solve problems that don’t have playbooks yet.
 
WHAT YOU'LL OWN
 
Delivery Program
 
- Own the deployment lifecycle from kickoff to production go-live. You set the milestones, track progress, and hold internal and external teams accountable to timelines.
- Design and execute UAT aligned to real customer workflows. Identify edge cases, hallucinations, and integration gaps before the customer ever sees them.
- Ensure solutions are robust under real-world conditions such as handling incomplete data, system variability, and evolving requirements.
 

Customer Relationship & Success
 
- Be the primary point of contact for enterprise customers during deployment and early production. Own the relationship, not just the tasks.
- Lead onboarding: build documentation, training, and enablement that gets customers self-sufficient fast.
- Proactively monitor adoption and performance post-launch. Build value dashboards that make ROI visible to the customer.
- Ensure customers hit initial value milestones within the first deployment phase. If they’re not, you’re the one who figures out why and fixes it.
 

Cross-Functional Coordination
 
- Coordinate across engineering, product, and sales to deliver on customer commitments. You are the voice of the customer internally.
- Translate customer feedback into actionable product insights. Surface deployment patterns that improve scalability.
- Transition stabilized accounts to Customer Success with full context so nothing drops.
- Lead and prioritize a team of Forward Deployed Engineers 
- Present, communicate with C-Level executives 
 

This is a role for someone who wants to be at the center of making AI systems actually work in the real world. Not in demos or in theory, but in production and at enterprise scale.

AI Delivery Lead, Enterprise

Win and grow Fortune‑1000 accounts by proving how Squid AI shortens time‑to‑value for GenAI initiatives & projects.
 
This role is a remote role but candidates will be expected to attend a quarterly onsite in Menlo Park HQ.

Account Executive, Enterprise

Squid AI helps enterprises modernize in place and without disruption by providing both configurable, turnkey, private AI agents based on their own data and an AI agent platform for custom AI agent development. 
 
Our platform seamlessly connects with any LLM, API, SaaS services, or databases and comes with enterprise-grade security and controls so enterprise customers can build scalable, secure AI agents with ease and at a fraction of the costs it would take to do it on their own.

Product Manager, AI Agents

As a Principal Sales Engineer, you will play a pivotal role in shaping the success and growth of our company. You will join the team to lead customer engagements from the initial phase of meetings, demos, and PoCs through to deployment and production. You will be perceived as a world-class expert for customers helping them accelerate and learn new AI technologies and methodologies. 
 
The engineering team will support you and together ensure that our solutions not only meet but exceed customer expectations. This role combines technical expertise with customer-centricity, making it a unique and exciting opportunity for someone who's passionate about building, innovating, and driving projects from inception to completion.

Principal Sales Engineer

As the Head of Customer Engineering, you will play a pivotal role in shaping the success and growth of Squid AI. You will lead a team who engages with customers from initial phases through deployment and production. The engineering team will support you and together ensure that our solutions not only meet but exceed our customers' expectations. This role combines technical expertise and strong managerial skills with customer-centricity, making it a unique and exciting opportunity for someone who's passionate about building, innovating, and driving projects and teams from inception to completion.

Head of Customer Engineering

We are seeking a solution architecture leader to drive pre- and post-sales with enterprise accounts in collaboration with sales leaders. This role will shape the technological direction and ensure the seamless integration and performance of our platform with the top global 2000 enterprises. The ideal candidate will possess deep expertise in enterprise architecture, database management, TypeScript programming, and customer engagement with large-scale organizations to drive solution definition and adoption. This position requires a dynamic individual who excels in achieving measurable outcomes, driving PoCs, technical pitch and education of GenAI in meetings and workshops, and leveraging cloud technologies to build AI agents for customers.

Head of AI Solution Architecture

We seek a highly skilled and experienced engineer to join our team and help build our cloud-based SaaS products. As a Senior Engineer, you will be responsible for designing and developing scalable, high-performance systems, working closely with the product and design teams to bring new features to market.

Software Engineer

As a Software Engineer specializing in GenAI at Squid Cloud, you will play a pivotal role in designing and building innovative AI capabilities that process large volumes of data swiftly and accurately. You will collaborate with a dynamic team to create systems that leverage the latest advancements in Retrieval-Augmented Generation (RAG) and Generative AI (GenAI). Your work will help shape the future of AI-driven applications, providing unprecedented value to our clients.

Come Join our Crew!

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