Squid AI's customer support agent resolves an issue, providing research and resoning.

Technical Customer Support

Cut Escalations by 50%. Resolve Issues in Minutes.

Intelligent tech support agents that resolve issues faster, cut support costs, and improve CSAT and renewals.

Tech Support. Evolved.

Support spend averages 8% of ARR for SaaS companies, yet customers still wait too long for answers. Escalations are 5x more expensive than Tier 1 tickets, and siloed knowledge slows down resolution. With Squid AI’s Intelligent Deep Diagnostic Agent (IDA), you can shorten mean time to resolution from hours to minutes, reduce costly escalations, and scale support. Instead of engineers spending hours chasing logs, IDA surfaces the root cause instantly and turns an urgent Tier 3 escalation into a resolved ticket in minutes.

Diagram displaying Squid's private semantic layer for AI agents

Proven Results with IDA

First response time: 80% faster root cause diagnosis

50% fewer escalations: Saves $1M+ annually

10+ point CSAT and NPS gains: Reduce churn, drive renewals

Key Capabilities

IDA runs inside Zendesk, Jira, and ServiceNow, connecting to product manuals, logs, and data sources in real time. It adapts dynamically and continuously learns from every ticket.

Real-time Ticketing Agentic Automation

Works directly in Zendesk, Jira, Salesforce Support Cloud, and ServiceNow to update tickets in real time with no migrations required.

Real-time Ticketing Agentic Automation

Works directly in Zendesk, Jira, Salesforce Support Cloud, and ServiceNow to update tickets in real time with no migrations required.

System Diagnostics

Pulls from logs and data sources like Databricks, BigQuery, ClickHouse, MySQL, and MongoDB saving hours of engineering time.

Team Knowledge Automation

Surfaces and applies the right support playbooks from Confluent, Google Docs, Office 365, and SharePoint to improve first response accuracy and consistency.

Knowledge Expansion Generation

Suggests new support articles for your team and customers to grow your knowledge base and expand automation and ticket deflection over time.

Continuous Learning360

Becomes smarter with each resolved case. Indexes and embeds all tickets to have a holistic view of issues, search, and link with CRM customer data.

Why IDA Agentic AI?

Support and success leaders choose IDA because it delivers measurable impact. Faster resolution, fewer escalations, higher CSAT, and stronger renewals all while saving more than $1M annually and improving CSAT and renewals.

Fast

Deploy in just days and realize ROI quickly without disrupting existing team workflows.

Scalable

Connects seamlessly to your current stack including Zendesk, Jira, ServiceNow, Databricks, MySQL, and MongoDB.

Adaptive

Understands your products, adapts, and continuously improves with human feedback.