Technical Customer Support
Cut Escalations by 50%. Resolve Issues in Minutes.
Intelligent tech support agents that resolve issues faster, cut support costs, and improve CSAT and renewals.
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Tech Support. Evolved.
Support spend averages 8% of ARR for SaaS companies, yet customers still wait too long for answers. Escalations are 5x more expensive than Tier 1 tickets, and siloed knowledge slows down resolution. With Squid AI’s Intelligent Deep Diagnostic Agent (IDA), you can shorten mean time to resolution from hours to minutes, reduce costly escalations, and scale support.
Instead of engineers spending hours chasing logs, IDA surfaces the root cause instantly and turns an urgent Tier 3 escalation into a resolved ticket in minutes.
Proven Results with IDA
First response time: 80% faster root cause diagnosis
50% fewer escalations: Saves $1M+ annually
10+ point CSAT and NPS gains: Reduce churn, drive renewals
Key Capabilities
IDA runs inside Zendesk, Jira, and ServiceNow, connecting to product manuals, logs, and data sources in real time. It adapts dynamically and continuously learns from every ticket.
Real-time Ticketing Agentic Automation
Works directly in Zendesk, Jira, Salesforce Support Cloud, and ServiceNow to update tickets in real time with no migrations required.
Why IDA Agentic AI?
Support and success leaders choose IDA because it delivers measurable impact. Faster resolution, fewer escalations, higher CSAT, and stronger renewals all while saving more than $1M annually and improving CSAT and renewals.
Fast
Deploy in just days and realize ROI quickly without disrupting existing team workflows.
Scalable
Connects seamlessly to your current stack including Zendesk, Jira, ServiceNow, Databricks, MySQL, and MongoDB.
Adaptive
Understands your products, adapts, and continuously improves with human feedback.
Ready to Reduce Escalations by 50% and Improve CSAT?
Learn how Squid AI can reduce costs, accelerate resolution, and scale support without adding headcount.